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Altman also recommended that Congress ensure that the Social Security Administration has sufficient resources to properly reopen and staff field offices this spring, in addition to adopting the measure. “When dealing with the Social Security Administration in person, contributors and beneficiaries are more protected against identity theft and other scams.”

It has the support of organisations such as the AARP, Social Security Works, the Association of Mature American Citizens (AMAC), the National Council of Social Security Management Associations (NCSSMA), and the National Organization of Social Security Claimants’ Representatives (NOSSCR).

Wyden, along with Sen. Bob Casey, D-Pa., the chairman of the Senate Aging Committee, and 15 other senators, recently called on the Social Security Administration to provide an update on its efforts to improve field office services in the wake of the COVID-19 outbreak, which is currently underway.


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A letter from the senators was addressed to Kilolo Kijakazi, acting commissioner of the Social Security Administration. “SSA has a responsibility and a duty to provide timely and high-quality services to the public, regardless of whether those services are provided online, by telephone, or in person,” the senators said in the letter. As a result of COVID-19, service gaps have been accentuated and aggravated for all. The purpose of this letter is to obtain an update on the Social Security Administration’s efforts to improve service delivery during the COVID-19 epidemic, as well as its attempts to modernise its business procedures moving forward.”